Every Ineria Couture piece is made just once and never again. This policy explains why our products do not qualify for returns, the one case where we make it right, and what to do if something goes wrong with your order.
1. One-of-One Pieces Are Final Sale
Because every piece is one-of-one, our products do not qualify for return, refund, exchange or store credit. All sales are final.
Please read the product page carefully and talk to us before you order. We are happy to discuss any piece by phone call, WhatsApp or email, and you can book a video call appointment through WhatsApp.
If we cancel an order ourselves, for example because a piece is no longer available, our Refund Policy applies.
2. The One Exception: Wrong Item Dispatched
If we dispatch a piece that is different from the one you ordered, such as another lehenga, we will make it right.
i) Contact us within 2 days of delivery with your order number.
ii) Send the unboxing video and photos that show the parcel, the shipping label and the piece you received.
iii) We will check them against our dispatch record.
iv) Once confirmed, we will arrange collection of the wrong piece and send you the correct one.
The piece must be unworn, unaltered and in its original packaging. Please do not send anything back until we approve it in writing. Items sent back without our approval will not be accepted.
3. Damage, Theft or Loss in Transit
Every parcel is packed in protective, suitcase-style packaging and insured. Once a parcel is handed to the courier, the courier is solely responsible for it in transit, including damage, theft, loss or mishandling, and we are not liable for these. Any claim is made against the courier and the shipment insurance.
If your parcel arrives damaged, please contact us promptly with your unboxing video and photos. We will share our dispatch record and help with your claim. Our Shipping Policy has more detail.
4. Fit and Alterations
Fit is not a reason for return, but we want you to be able to get it right. Every piece arrives fully stitched. The blouse has margins so it can be fitted to you. The lehenga skirt cannot be altered.
Option 1: fitting by us. Visit our Agra store, by appointment, for in-person measurements and fitting. An additional fee applies, based on the work needed.
Option 2: fitting by you. Have the blouse fitted yourself. There is no additional charge from us. We are not responsible for any change to the piece caused by work done by anyone other than us.
6. What We Do Not Accept as a Reason for Return
i) Change of mind
ii) Colour differences caused by your screen
iii) Small variations that are part of handcrafted work
iv) Size or fit concerns, which are handled through the alteration options above
v) Alterations or damage caused after delivery
vi) Wear, perfume, stains or any use of the piece
7. Evidence for Claims
Photos, videos or recordings that are AI-generated, edited or manipulated in any way cannot be treated as real evidence for any claim. We may ask for the original, unedited files and check them against our dispatch record and the courier’s delivery record. A claim supported by AI-generated, edited or fake evidence will be rejected, and we may report it and take legal action.
8. How to Contact Us
Please write to us with your order number and a short description of the issue:
Email: ineriacouture@gmail.com
Phone / WhatsApp: (+91) 7409825275