Every Ineria Couture piece is made just once, so we do not refund a sale because a customer changes their mind. This page explains the cases in which you will receive money back, and how and when we pay it.
1. No Refunds on Completed Sales
Because every piece is one-of-one, our products do not qualify for refund, return, exchange or store credit once your order has been accepted and dispatched. Please read our Return and Exchange Policy for the full position.
2. When We Will Refund You
You will receive a full refund in these cases:
i) We cancel your order. For example, the piece is no longer available, another customer’s payment was completed first, there is a pricing or listing error, we cannot deliver to your address, or we suspect fraud.
ii) Your payment was taken but your order was not confirmed. This includes a payment that was debited but failed on our side, or a duplicate payment for the same order.
iii) We dispatched the wrong item, if the issue is resolved by refund rather than by sending the correct piece.
If a courier or insurer pays out on a transit claim, that is handled separately under our Shipping Policy.
3. What Is Not Refundable
i) Any completed order, except in the cases listed in section 2
ii) Fees paid for in-store fitting or alteration, once the work has been done
iii) Orders where the customer provided an incorrect address or contact details, or refused delivery
iv) Claims supported by AI-generated, edited or fake photos, videos or recordings
4. How Refunds Are Paid
i) Refunds are paid to the original payment method only. We do not pay refunds in cash, and we do not offer store credit.
ii) We aim to start the refund within 30 working days of approving it. Your bank, card issuer or payment provider may take a few more days to show it in your account.
iii) The refund covers the full amount you paid for the order, including the taxes in the price. Shipping is free, so there is no shipping charge to refund.
iv) A payment that was debited but did not create an order is normally reversed automatically by your bank or payment provider. If it is not, please contact us with your transaction details.
5. Chargebacks and Payment Disputes
If you have a concern about an order, please contact us first so that we can resolve it. If a payment is disputed with a bank or card issuer, we will respond with our order confirmation, dispatch record, courier delivery record and communication with you. We will contest any dispute that we believe is unfounded or fraudulent.
6. How to Contact Us About a Refund
Please write to us with your order number, the payment details and a short description of the issue:
Email: ineriacouture@gmail.com
Phone / WhatsApp: (+91) 7409825275
We will acknowledge your request within 7 working days. If more than 7 working days have passed since we approved your refund and you have not received it, please contact us again.
7. Related Policies
This policy should be read with our Terms and Conditions, Return and Exchange Policy and Shipping Policy.