Welcome to Ineria Couture. Please read these Terms and Conditions before using our website or buying from us. They explain how our store works, what we are responsible for, and what we ask of you.
1. About These Terms
This website, ineriacouture.com, is operated by Ineria Couture. In these Terms, “we”, “us” and “our” mean Ineria Couture, and “you” means anyone who visits the site, creates an account or places an order.
By browsing the site, creating an account or placing an order, you agree to these Terms and to the policies linked here: our Shipping Policy, Return and Exchange Policy, Refund Policy and Privacy Policy. If you do not agree, please do not use the site.
2. Eligibility
You must be at least 18 years old and legally able to enter into a contract to place an order. If you are buying on behalf of someone else, you confirm that you have their permission to do so.
3. Our Pieces
i) One-of-one.
Every lehenga is made once and never again. We list only finished pieces that are ready to dispatch.
ii) Handcrafted variation.
Embroidery, mirror work, beadwork and fabrics are handmade or hand-finished. Small differences in colour, pattern and finish are part of handcrafted work and are not defects.
iv) Colours on screen.
Screens display colours differently. We do our best to show each piece accurately in our photos and videos, but we cannot guarantee an exact match.
v) Descriptions.
We describe fabric, work and inclusions as accurately as we can. Please read the product page carefully and contact us if you have any question before you order.
4. Orders and Availability
i) Because each piece is one-of-one, only one customer can buy it.
ii) An order is accepted only when we confirm it to you by email or message after your payment has been received. An automatic acknowledgement or a piece showing as available is not acceptance.
iii) If two customers try to buy the same piece at nearly the same time, the first successfully completed payment secures the piece. We will inform the other customer promptly and refund any payment received in full.
iv) We may refuse or cancel an order, for example if the piece is no longer available, there is a pricing or listing error, we suspect fraud, payment fails, or we cannot deliver to your address. If we cancel an order after you have paid, we will refund the full amount to your original payment method.
v) We may contact you to verify your details before dispatch.
vi) You are responsible for giving us a correct name, address, phone number and email address.
5. Prices and Payment
i) All prices are in Indian Rupees (INR) and include all applicable taxes.
ii) The price shown when you complete payment applies to your order. We may change prices for future orders without notice.
iv) Payments are processed by [PAYMENT PROVIDER] and other third-party payment partners. They handle your card, UPI or bank details, and we do not store your full card details. Their own terms apply to the payment.
v) Your order proceeds only after payment is successfully received. If money has been debited but your order was not confirmed, it is normally reversed by your bank or payment provider. Please contact us with your transaction details and we will help you trace it.
vi) We are not responsible for any fees charged by your bank, card issuer or payment provider.
6. Shipping, Packaging and Delivery
i) We offer free shipping across India, so no delivery charge is added at checkout. Shipping details are set out in our Shipping Policy.
ii) Each piece is dispatched in protective, suitcase-style packaging. Before dispatch, we document the packing and sending of your order.
iii) Delivery timelines are estimates, not guarantees. Delays caused by couriers, weather, strikes, public holidays or other events outside our control do not make us liable.
iv) We insure every parcel. Our responsibility covers the piece while it is in our possession or on our premises. Once it is handed to the courier, the courier is solely responsible for the parcel in transit, including damage, theft, loss or mishandling, and we are not liable for any of these. Any claim is to be made against the courier and the shipment insurance. If this happens, please contact us promptly with unboxing photos or video. We will share our dispatch record and reasonably assist with your claim.
v) We recommend that you record yourself opening the parcel.
vi) Please order well ahead of your event. We cannot be responsible for a piece arriving after a particular date or occasion.
7. No Returns, Refunds or Exchanges
Every piece is one-of-one and made just once, so our products do not qualify for return, refund or exchange. All sales are final. The only exception is if we dispatch the wrong item, meaning a piece different from the one you ordered. In that case, please contact us promptly with your order details and unboxing photos or video, and we will resolve it [by sending the correct piece / by refund — CONFIRM].For details, please read our Return and Exchange Policy and Refund Policy. If they are more specific than these Terms on returns, refunds or exchanges, the more specific policy applies. Nothing in these Terms limits any right you have under law that cannot be excluded.
8. Fit and Alterations
i) Every piece arrives fully stitched. The blouse is made with margins so that it can be fitted to you. The lehenga skirt cannot be altered.
ii) Option 1: fitting by us. You may visit our store in Agra, by appointment, for in-person measurements and fitting. An additional fee applies, based on the work needed.
iii) Option 2: fitting by you. You may have the blouse fitted yourself. There is no additional charge from us. We are not responsible for damage, loss of fit or any change to the piece caused by alterations made by anyone other than us.
iv) Please check measurements and details before you order. We are happy to discuss any piece by phone call, WhatsApp, email or video call.
9. Appointments and Communication
Store visits are by appointment, and video appointments can be booked through WhatsApp. Advice and styling suggestions we give are for information only and do not form a contract. A contract is formed only when we accept your order under section 4. We will never ask for your card PIN, OTP or banking password. Please do not share them with anyone claiming to be us.
10. Using the Website
You agree not to use the site:
i) for any unlawful purpose or in a way that breaks any law;
ii) to give false or misleading information, or to pretend to be someone else;
iii) to harass, abuse or threaten our team or other users;
iv) to send viruses or harmful code, or to disrupt or bypass the security of the site;
v) to scrape, copy or collect data from the site by automated means;
vi) to buy for resale or to place orders in bad faith.
We may restrict or end your access if you break these rules.
11. Intellectual Property
Everything on this site, including our designs, photographs, videos, text, graphics, name and logo, belongs to Ineria Couture or its licensors and is protected by law. You may view the site and share links for your own personal use. You may not copy, reproduce, adapt, publish or use our content for commercial purposes, including making copies or replicas of our designs, without our written permission.
Buying a piece gives you ownership of the physical item only. It does not give you any rights in the design, photographs or brand. We may take action against any misuse.
12. Reviews, Feedback and Submissions
If you send us reviews, photos, messages or other content, you confirm that it is yours to share and that it is lawful. You give us a free, non-exclusive right to use it on our website and social channels. We may edit or remove content that is unlawful, offensive or infringes anyone’s rights. Please do not post other people’s private information.
13. Third-Party Services and Links
Our site depends on third-party services such as payment providers, couriers and messaging apps, and may contain links to other websites. We do not control them and are not responsible for their content, services or policies. Please read their terms before you use them.
14. Personal Information
How we collect and use your personal information is explained in our Privacy Policy.
15. Errors and Corrections
Mistakes can happen on the site, including in prices, photos, descriptions or availability. We may correct them at any time and may cancel an affected order, even after you have placed it. If we cancel, we will refund any amount you have paid in full.
16. Disclaimer
To the fullest extent permitted by law, we provide the website and our pieces as described on the site. We do not promise that the website will always be available, uninterrupted or free of errors. Except for what is expressly stated in these Terms and our policies, we give no other warranties. Nothing here excludes any right you have under law that cannot be excluded.
17. Limitation of Liability
We are not liable for damage, theft, loss or mismanagement of a parcel once it is handed to the courier, as set out in section 6.4. In addition, to the extent permitted by law:
i) we are not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of opportunity, or missing an event or occasion;
ii) our total liability for any claim connected with an order is limited to the amount you paid for that order;
iii) nothing in these Terms limits liability for fraud, for death or personal injury caused by our negligence, or for anything else that the law does not allow us to limit.
18. Indemnity
You agree to compensate us for any loss, claim or cost, including reasonable legal fees, that arises from your breach of these Terms, your misuse of the site, or your violation of any law or of anyone else’s rights.
19. Events Beyond Our Control
We are not liable for any delay or failure caused by events beyond our reasonable control, including natural events, strikes, courier or transport disruption, power or internet failures, government action or public health emergencies.
20. Suspension and Termination
We may suspend or end your access to the site or your account if you break these Terms. Rights and obligations that have already arisen, such as payments due and ownership of content, continue after that.
21. General
i) If any part of these Terms is found to be unenforceable, the rest remains in effect.
ii) If we do not enforce a right straight away, we have not given it up.
iii) These Terms, together with our policies, are the entire agreement between you and us about the use of the site and your orders.
iv) You may not transfer your rights under an order to anyone else without our consent.
22. Governing Law and Disputes
These Terms are governed by the laws of India. If you have a concern, please contact us first so that we can try to resolve it in good faith.
23. Changes to These Terms
We may update these Terms from time to time. The updated version will appear on this page with a new date. An order is governed by the version in force when you placed it.
24. Grievances and Contact
For questions, concerns or complaints, please contact us:
Ineria Couture, Sikandra, Agra, Uttar Pradesh, 282007
ineriacouture@gmail.com
(+91) 7409825275