Every Ineria Couture piece is made just once and is ready to dispatch. This page explains how we pack, send and deliver your order.
1. Free Shipping Across India
We offer free shipping on every order across India, with no minimum order value. Our prices already include all applicable taxes, so no delivery charge is added at checkout. We currently deliver within India only.
2. Dispatch Time
Every piece on our website is finished and ready to dispatch. We dispatch your order within 2 working days of receiving your confirmed payment.
i) Working days are Monday to Saturday, excluding public holidays.
ii) Payments confirmed after 9:00 pm or on a non-working day are counted from the next working day.
iii) Once your order is dispatched, we send you the courier name and tracking number by [email / WhatsApp].
3. Delivery Time
Delivery time depends on the courier and your location. [ for example, 5-7 working days to metro cities and 7–10 working days elsewhere.] Estimated delivery times start from the date of dispatch, not the date of your order, and are estimates, not guarantees.
Delays caused by weather, strikes, public holidays, heavy festive and wedding-season volumes or other courier issues are outside our control. Please order well ahead of your event.
4. Packaging and Dispatch Documentation
Each piece travels in protective, suitcase-style packaging, not a regular plastic bag. Before dispatch, we document the packing and sending of your order with photos and video. This gives us a record of exactly what left us and in what condition.
5. Insurance
We insure every parcel we send.
6. Responsibility in Transit
Our responsibility covers your piece while it is in our possession or on our premises. Once it is handed to the courier, the courier is solely responsible for the parcel in transit, including damage, theft, loss or mishandling, and we are not liable for any of these. Any claim is to be made against the courier and the shipment insurance.
7. When Your Parcel Arrives
i) Check the outer packaging before you accept the parcel. If it looks damaged, tell the delivery person and let us know straight away.
ii) Record an unboxing video from the moment you start opening the parcel. Show the outer packaging, the shipping label and the piece.
iii) A signature is required on delivery.
iv) If the piece is damaged, missing or not the one you ordered, contact us within 48 hours of delivery with your order number and the unboxing video and photos. We will share our dispatch record and help with your claim.
Our Terms and Conditions explain what happens if we dispatch the wrong item. Photos, videos or recordings that are AI-generated, edited or manipulated in any way cannot be treated as real evidence for any claim. We may ask for the original, unedited files and check them against our dispatch record and the courier’s delivery record. A claim supported by AI-generated, edited or fake evidence will be rejected, and we may report it and take legal action.
8. Address and Contact Details
Please give us a complete, correct address, PIN code and a phone number that is reachable on the day of delivery. If you need to change your address, message us as soon as possible. We can change it only before dispatch. Once an order has been dispatched, it cannot be redirected.
9. Failed or Missed Delivery
The courier will try to deliver your parcel and contact you on the number you gave us. If delivery fails because of an incorrect address, an unreachable phone number or a refused parcel, the parcel may be returned to us. Any re-delivery charges will be charged to you.
10. Questions
If you have any questions about your shipment, please contact us:
Email: ineriacouture@gmail.com
Phone / WhatsApp: (+91) 7409825275