Last updated: 27-10-2026
Your privacy matters to us. This policy explains what personal information Ineria Couture collects when you visit our website, talk to us or buy from us, why we collect it, who we share it with, and what choices you have. By using our website or placing an order, you agree to the practices described here.
1. Who We Are
Ineria Couture operates ineriacouture.com. In this policy, “we”, “us” and “our” mean Ineria Couture. We decide how and why your personal information is used, and we handle it in line with applicable Indian law.
2. Information We Collect
i) Contact details: your name, phone number, email address, billing address and delivery address.
ii) Order information: the pieces you view, add to your cart or buy, and your order history.
iii) Payment information: details that appear when you pay us by UPI or bank transfer, such as your name or UPI ID, the transaction reference, the amount and the date, plus any payment screenshot you choose to send.
iv) Measurements and fitting details: body measurements and notes you give us for blouse fitting or alterations, whether in store, by video call, or over WhatsApp.
v) Communications: messages, calls, emails, WhatsApp chats and video-call appointments between you and us.
vi) Photos and videos you send us: for example, unboxing videos and photos you provide for a claim.
vii) Our dispatch records: photos or video we take while packing and dispatching your order, which may show the shipping label with your name and address.
viii) Account and sign-up details: your login details if you create an account, and your email address if you subscribe to our newsletter.
v) Device and usage information: your IP address, browser, device type, and how you use our website.
3. How We Collect It
i) From you: when you place an order, create an account, book an appointment, contact us, subscribe or send us content.
ii) Automatically: through cookies and similar technologies when you use our website.
iii) From others: from our courier, our bank statement and our service providers, for example when confirming a payment or a delivery.
4. How We Use Your Information
We use your information to:
i) confirm and process your order, verify your payment, and dispatch and deliver your piece;
ii) arrange fittings, alterations, store visits and video appointments;
iii) answer your questions and give you customer support;
iv) keep records for accounting, tax and legal purposes;
v) prevent fraud and misuse, and check claims against our dispatch records and the courier’s delivery record;
vi) send you news, launches and offers, where you have agreed to receive them. You can opt out at any time;
vii) maintain, secure and improve our website and services;
viii) comply with the law and respond to lawful requests from authorities.
5. Payments
We do not use an online payment gateway. After you place an order, we share our payment details with you on WhatsApp, such as a UPI QR code or link, or our bank account details, and you pay us directly by UPI or bank transfer. We receive the transaction details described in section 2 through our bank account. We never ask for your card number, PIN, OTP or banking password, and you should never share them with anyone claiming to be us. We will send payment details only from our official WhatsApp number or email address. Please check them against the details on our website.
6. WhatsApp and Other Messaging
We use WhatsApp, phone calls and email to talk with you about your order, payment, fitting and appointments. When you message us on WhatsApp, your messages are also handled by WhatsApp under its own terms and privacy policy. Please do not send sensitive documents, passwords or card details through chat. We will message you about marketing only if you have agreed to it.
7. Who We Share Your Information With
We share information only when it is needed, and only as much as is needed:
i) Couriers and insurers: your name, address and phone number, to deliver your parcel and handle any transit claim.
ii) Website, hosting and technology providers: such as our website host and the tools that run our store, email and analytics, who process data on our behalf.
iii) Professional advisers: such as accountants and lawyers, where we need their advice.
iv) Authorities: where the law requires it, or to protect our rights, for example in a fraud investigation or legal dispute.
We do not sell your personal information.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, keep the site secure and understand how it is used. You can control or delete cookies in your browser settings. Blocking some cookies may stop parts of the site working properly.
9. How Long We Keep Your Information
We keep your information for as long as we need it for the purposes in this policy, such as completing your order, supporting you after the sale, resolving disputes and meeting tax, accounting and legal requirements. When we no longer need it, we delete it.
10. Security
We take reasonable steps to protect your information, including limiting who in our team can see it and using secure services for our website. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please contact us straight away if you think your information has been misused.
11. Your Rights and Choices
Subject to applicable law, you can ask us to:
i) tell you what personal information we hold about you and how we use it;
ii) correct or update information that is inaccurate or incomplete;
iii) delete your information, unless we need to keep it for legal or accounting reasons or to resolve a dispute;
iv) withdraw your consent to uses that depend on it, such as marketing. Withdrawing consent does not affect what we did before you withdrew it;
v) name another person to exercise your rights for you if you are unable to;
vi) respond to a complaint or concern about how we handle your information.
To make a request, contact us. We may need to verify your identity first. To stop marketing messages, use the unsubscribe link in our emails or tell us on WhatsApp.
12. Children
Our website and services are not meant for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.
13. Third-Party Websites and Links
Our website may link to other websites, such as social media pages. We do not control them and are not responsible for their privacy practices. Please read their policies before you share any information with them.
14. Where Your Information Is Stored
Your information is stored by our website host and other service providers, whose servers may be outside India. We choose providers that use reasonable safeguards, and we handle the information in line with this policy.
15. Changes to This Policy
We may update this policy from time to time. The updated version will appear on this page with a new date. If we make a significant change, we will tell you in a suitable way.
16. Contact and Grievance Officer
For questions, requests or complaints about your personal information, please contact us
Email: ineriacouture@gmail.com
Phone / WhatsApp: (+91) 7409825275